Shipping Policy

Areas ETA Shipping costs (in MYR)
West Malaysia 3 – 7 Working Days Based On Volumetric Weight

*We are not deliver to East Malaysia for the time being.

Working days exclude weekends and Public Holidays.

Additional days may be required for areas out from major cities.

If you do not receive the parcel within the shipping time stated above, please contact us within the next two working days by Whatsapp so that we can check with the courier company.
SRI POMA is not responsible for courier delays and courier damages.If there is any courier damages caused, you may send email to [email protected], include the following details. Once easy parcel get confirmation from courier side and declare lost, they will immediate proceed to submit insurance claim:

  1. Parcel tracking number:
  2. Parcel content (item picture):
  3. Invoice / receipt of the items sold:

+ may include the case details with explanation to shorten and fasten the process.

TRACKING NUMBER

You will receive your tracking number via email once your parcel has been shipped out. Please note that it might be located in your Junk/Spam mailbox if you can’t find our mail in your primary mailbox.  You may track your order with the tracking number provided via this tracking system directly (click here)

*If you are unable to track your order, please send your order number to us by Whatsapp. We’ll try our best to assist you within one working day. Thank you for your kind understanding.

COURIER SERVICES

Your parcels are delivered using the following courier services:
EASY PARCEL

All addresses are unable to make any adjustments once already in processing.

SELF-COLLECTION

You can choose to collect your purchase at SRI POMA PLASTIC INDUSTRIES, in Muar, Johor.
No 118,
Jalan Chee Chein Kiang,
Jalan Bakariah,
84000 Muar,
Johor, Malaysia.

Please contact us by Whatsapp for further information and please provide your order details.

PROCESSING TIME

We process your order within 24 hours and will ship within the next 48 hours (excluded weekends and Public Holidays). Kindly refer to the table above for the estimated arrival time.

ORDER & PARCEL STATUS

You may check the status of your order by logging into your account.
“On Hold” means your payment haven’t received by us.

“Processing” means your order is being processed by us.
“Completed” means your order has been shipped out and you may get the tracking number via email or message.

DURING PROMOTION PERIODS/HOLIDAYS(HARI RAYA, CHRISTMAS, 11-11, BLACK FRIDAY)

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual delivery promise due to large volume of orders, transaction and availability issues. SRI POMA does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can.

For more details or inquiries on shipping issues,
Please contact us by whatsapp +6018-257 5711